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Workflow Manager

Posted on: January 25th, 2017

WORKFLOW MANAGER – PERM – DURHAM, NC

This position is NOT eligible for subcontractors or those that require sponsorship

WORKFLOW MANAGER RESPONSIBILITIES:
1. Oversee case workflow and support queues for incoming cases.
2. Dispatch cases to appropriate customer support engineers based on skills and availability.
3. Manage SLA compliance on cases.
4. Monitor ongoing customer commitments within cases and ensure resources are assigned to meet those commitments.
5. Assist with case turnover between support centers and transfers between individual engineers.
6. Handles scheduling for customer support teams.
7. Manage and monitor field break/fix field dispatches.

EDUCATION:
1. Bachelor’s degree or equivalent industry experience.

WORKFLOW MANAGER REQUIRED EXPERIENCE:
1. 4+ years of relevant experience in a Technical Support environment.
2. Experience in the data center infrastructure industry, with familiarity in storage, networking, and/or virtualization.
3. Experience with both software and hardware support.
4. Experience supporting global customers.

WORKFLOW MANAGER REQUIRED SKILLS:
1. Champion for customer service and satisfaction.
2. Ability to make decisions in a fast paced environment.
3. Ability to define technical issues with a sense of urgency, criticality and sensitivity.
4. Excellent organization skills, ability to effectively multi-task and handle multiple activities in a team environment.
5. Team scheduling, workflow planning and operations.
6. Exceptional oral and written communication skills.
7. Escalation management skills with the ability to effectively engage leadership and support staff at multiple levels.
8. Ability to lead, motivate, and direct a workgroup.
9. Advanced user knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook).
10. Technical background or Technical Support experience required.
11. Operating system, networking, storage and virtualization experience a plus.

WORKFLOW MANAGER DESIRABLE SKILLS:
1. Experience with Salesforce.com, CRM and case management.
2. Experience with WebEx and other remote conferencing tools.
3. Prior management experience is a plus.

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



Deployment Support

Posted on: December 21st, 2016

DEPLOYMENT SUPPORT – CONTRACT — RALEIGH, NC

This position is NOT eligible for subcontractors or those that require sponsorship

Deployment Support Skills & Requirements:

• PC Skills – Ability to remote into and view software list and determine differences between two systems. Ability to setup and train end user on desktops, laptops and tablets functionalities.
• Software Skills – PC based. Must be proficient in Win 7 through Win 10 and Office 2010. Working knowledge of manual transfer of end user approved files.
• Strong written and verbal communication skills to communicate with all level of employees
• Able to communicate complex issues in non-technical terms
• Able to write clear and concise instructional documentation and business emails
• Ability to work with minimal direction with management located in separate locations
• Ability to resolve complex configuration issues using technical problem-solving skills
• A Plus certification is required.
• Deployment experience is required.
• Excellent interpersonal soft skills.

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



Helpdesk Messaging Support

Posted on: December 1st, 2016

HELP DESK MESSAGING SUPPORT – PERM – RALEIGH, NC

Provide Tier 1-2 support services for Exchange 2010/2013/Office 365, Exchange Messaging Support. The Technician will be tasked with resolving Multiple Hosted Exchange Incidents for external and internal clients over the phone in a Call Center environment, and tickets.

Help Desk Messaging Support Skills & Requirements:

• Vocational diploma/college degree or certifications such as A+ or N+
• Experience with IMAP/POP/MAPI/OWA/HTTPS – ports that should be used
• BIS, EAS, BES, MDM
• Hardware Experience 2 + years
• Experience migrating users to Exchange 2010-2013, Office 365
• Experience with basic network troubleshooting, and DNS is a plus
• Microsoft certification in Exchange, Windows Server, and/or Active Directory
• Efficient in using and configuring client side components (Outlook, Outlook Express, Mac Mail, Outlook 2011 for Mac, OS X Lion, and Mobile Devices using POP & IMAP.)
• Knowledge of Active Directory and its relationship to Exchange, and Directory Sync.
• Understanding of SMTP message flow
• Basic understanding of troubleshooting steps that should take place for connectivity issues relating to email delays, DNS, Inet issues
• Knowledge of Whitelisting, Blacklisting
• Knowledge of the 5 roles of Exchange PowerShell, EMC, Directory Sync, and SharePoint experience is a plus
• Light Hardware experience with Laptop/PC repair, printer setups, and removal of virus/spyware)

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



Cloud Support Engineer

Posted on: November 21st, 2016

CLOUD SUPPORT ENGINEER – CTP/PERM – RALEIGH, NC

Your New Company
Privately Held Company that provides Office 365 and Google App Suite (ie“gSuite” support) for small and medium size business; roughly ranging from 50-100 users.

Your New Role
As a Cloud Support Engineer, you will be troubleshooting roughly 7-10 inbound calls per day; making 15-20 outbound calls per day; troubleshooting about 20 tickets through email/chat. – roughly 40-50 overall tickets per day; 50% first call resolution.

What You’ll Need to Succeed
To qualify for the Cloud Support Engineer job opportunity you will have;

• 1-2 years’ experience in a technical support role; troubleshooting email issues and overall technical issues.
• Ideal to have MSCA for Office 365 (or preparing to study and sit for the 2 exams)
• Ticketing systems experience (they are using ZenDesk)
• Very strong customer service experience. Need to think logically and out of the box. The support they provide is not scripted nor templated.

What You will Get in Return
You’ll be offered a salary between $45-50,000. Additionally, if the position is a consulting opportunity through Veredus, a Hays company, you will receive full benefits starting day, at virtually no cost, including, Medical, dental and vision coverage, 401K, life insurance ($20,000 benefit) and ATOP – Accrued Time Off Program.

Further to this, as a valued consultant of Veredus, a Hays company, you will also receive consultant lunches and outings, dedicated web-portal, name plates, care packages, and direct access to your dedicated Consulting Services Representative should you have any questions or further needs.

What you Need to Do Now
We understand that most applicants may not have all of the requested skills; however, preference will be given to candidates who have the strongest match against the job description. Please note only while we thank all for their interest in Veredus, Hays Information Technology, due to high volumes of applications, only those who are successful in moving on to the next stage will be contacted. Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V. Drug testing may be required; please contact Recruiter for more information.



Product Quality Representative

Posted on: October 17th, 2016

PRODUCT QUALITY REPRESENTATIVE – CONTRACT TO PERM – RALEIGH, NC

This position is NOT eligible for subcontractors or those that require sponsorship

Frontline technical support for the company’s product.

-Associates or bachelor’s degree OR certifications that are equivalent such as, MCSC, CCNA, CCNP
-3+ years’ experience in customer support, working specifically with external customers

Experience with the following:
o Server maintenance, troubleshooting, networking, IP Config, DHCP, DNS, power Ethernet
o First to respond to the customers
o Calm under pressure, handling situations at a good pace, strong communication and documentation skills

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



Technical Support Engineer

Posted on: October 6th, 2016

TECHNICAL SUPPORT ENGINEER – CONTRACT TO PERM – RALEIGH, NC

This position is NOT eligible for subcontractors or those that require sponsorship

Respond to, resolve, and handle technical support calls ranging from basic user questions to issues requiring in-depth technical and problem solving skills.

• Bachelors Degree of equivalent industry experience
• Ability and desire to quickly learn new technologies and products
• Excellent customer communication skills via phone, email, chat. Ability to handle critical customer issues with confidence.
• Basic knowledge of network troubleshooting, packet capture and analysis, good understanding of layer 2/3 protocols
• Entry level experience with storage architecture and related technologies
• OS and System Administration experience with Linux
• Good writing skills to create knowledge-base articles, case documentation, and escalations to engineering.

DESIRABLE SKILLS:
• Experience with Salesforce.com CRM & Case Management
• Experience with WebEx and remote troubleshooting

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



Application Support Analyst

Posted on: October 3rd, 2016

APPLICATION SUPPORT ANALYST – CONTRACT – RICHARDSON, TX

This position is NOT eligible for subcontractors or those that require sponsorship

Support the expansion of the NG ROADM network and the potential migration of equipment from legacy networks. Create Use Cases, UAT test plans, data validation and participate in UAT and FOA testing.

Application Support Analyst Skills & Requirements:

• Experience with Next Gen ROADM networks
• Experience with ULH & OTN Mesh networks
• Experience with the BGW System
• Experience with the Automated provisioning Systems
• Familiar with MECCA Provisioning System
• Familiar with ICON & ICOE Engineering Systems
• Familiar with Dev Ops and Agile practices

Desired:
• Experience with Cisco and Ciena Next Gen Equipment
• Understanding the process for circuit activation, de-activation, and groom
• Knowledge of existing business processes for customer and network circuit flow and activation

Follow us on our BLOG to see more jobs like this: http://dallas.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. . Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



IT Operations Tech

Posted on: September 28th, 2016

IT OPERATIONS TECH – CONTRACT – RALEIGH, NC

This position is NOT eligible for subcontractors or those that require sponsorship

• Customer and Operations Support – Service Desk Tier 1/2/3
• Participate in proactive monitoring of, and support troubleshooting and handle software, desktop hardware, server and networking issues
• Desktop imaging deployments

IT Operations Tech Skills & Requirements:

• Experience with incident troubleshooting and escalation procedures
• Experience with change management process and procedures
• Backup/disaster recovery experience
• Familiarity with ITIL related service delivery frameworks
• Active Directory (DNS, DHCP, GPOs)
• Strong TCP/IP / networking skills
• Windows 7, 8, 10, Server 2008/2012 and VMware
• Experience supporting/deploying Linux distributions (Redhat, Ubuntu, CentOS)
• Imaging solution management
• Experience with software deployment and security
• Strong scripting skills
• Support experience in video conferencing technologies like Polycom, Crestron and Google Chromebox
• Experience using Remote support technologies
• Experience supporting Google Apps (Gmail, Calendar, Hangouts, Google Docs)
• Experience being part of an on-call rotation

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



IT Data Center Systems Specialist

Posted on: September 26th, 2016

IT DATA CENTER SYSTEMS SPECIALIST – CONTRACT – RALEIGH, NC

Provide installation, maintenance, and support of mainframe, distributed server systems, network equipment, and distributed and mainframe storage devices. Responsible for the complex analysis and resolution of problems escalated to the team

IT Data Center Systems Specialist Skills & Requirements:

1. Two years of relevant Information Technology experience
2. A demonstrated understanding of applied enterprise computing technology
3. Knowledge of data flow, mainframe/client server software, problem analysis, and performance enhancement
4. Experience with hardware maintenance on HP ML/DL/SL series servers
5. Familiarity with network interfaces and technologies
6. Familiarity with infrastructure cabling concepts and best practices
7. Familiarity with blade server technology and concepts
8. Resourcefulness in multi-tasking, anticipating needs, developing creative solutions, and researching/synthesizing information to resolve problems
9. Ability to acquire complex technical concepts through training and self-study
10. Good interpersonal and communication skills
11. Ability to travel as needed (limited)

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.



Technical Support Analyst

Posted on: September 20th, 2016

TECHNICAL SUPPORT ANALYST – PERM – RALEIGH, NC

• Bachelor’s degree in technical field, if no degree 4+ years’ relevant work experience
• Familiarity with programming concepts and Application Program Interfaces (APIs)
• Demonstrable ability to resolve complex technical issues
• Exceptional oral and written communication skills
• Well-developed interpersonal skills with an ability to work collaboratively among various personalities
• Ability to navigate API documentation and provide expert guidance to customers
• Aptitude to construct API queries and system rules to meet customer requirements
• Robust customer service skills and commitment to exceed customer expectations
• Contribute as a valuable team member in a high-growth company
• Ability to work independently in a fast-paced environment and meet aggressive deadlines

Follow us on our BLOG to see more jobs like this: http://raleigh.vereduscorp.com/

Why Veredus?

Candidates work with a professional Recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends – who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, if the position is a consulting opportunity Veredus provides full benefits starting Day 1, and at virtually no cost to you.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)
• ATOP – Accrued Time Off Program
• Consultant Lunches and Outings
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative

Veredus has been recognized as one of the “Best Staffing Firms to Work For” by Staffing Industry Analysts the last 3 years in a row.

Nervous about an upcoming interview? Want to be as prepared as possible?

Click on the link below and you will have access to the Veredus Interview Prep Video – culled from hundreds of years of collective experience in preparing candidates for that all important job interview:

http://vereduscorp.com/career-center/

Veredus Corporation is an EEO/Affirmative Action Employer M/F/D/V.

Drug testing may be required; please contact Recruiter for more information.